Differences between purchasing G Suite through Google or a reseller: consultation, technical support and payment method.
Differences between purchasing G Suite through Google or a reseller: consultation, technical support and payment method.
Reason 1: Resellers provide consultation on implementation
The reseller provides pre-implementation consultation and gives advice on the implementation process; while the official purchase does not provide consultation. You will have to configure G Suite and make sure it works properly all by yourself. If you already have experience with the implementation of G Suite, and if you are familiar with the settings, you can buy it directly from the official organisation. However, if you are purchasing G Suite for the first time, you will be advised to consult the reseller to assist with the process.
Reason 2: Technical support is offered by reseller
If you purchase G Suite through a reseller, when you encounter technical problems after the implementation, you can get technical support from the reseller (via phone and email ). Other value-added services such as G Suite training is also available for you to purchase with G Suite. However, if you purchase through Google, there will be no after-sales support provided. You will have to find and read the official document provided online. Therefore, if you do not possess the knowledge and technical skills related to email system, it is recommended to purchase it from the resellers. If problems occur, you can get technical support from them immediately. On the other hand, there are not many differences in buying G Suite through Google and a reseller if you’ve got related technical skills.
Reason 3: Payment method, tax and currency
The official payment method is credit card, and the reseller provides transfer, remittance, and payment in local currency. Therefore, users who do not want cross-border trading, tax implications as per local laws of your country or those who wish to pay in local currency with the internal financial operations of the company to reduce costs induced by exchange rate, are recommended to purchase G Suite from the reseller. However, if there is no such demand and you do not mind paying by credit card, you may also purchase it officially
Summary of Comparison
| SUPPORT4U | ||
|---|---|---|
| Pre-purchase consultation | Not Available | Free Consultation |
| After-sales support | Longer waiting time with Google customer service, and a PIN code is required | One-stop window assistance by a specialist. Issues can be resolved quickly. |
| Accepted payment methods | Credit Card | Wire Transfer, Cheque, Credit Card, Cash |
| G Suite implementation service | Not Available | Assistance with implementation |
| Training | Online Documentation | Personalised Training |
| Volume Discount | Not Available | Negotiable(Mail us at sales@support4u.in) |
If you have already purchased G Suite directly with Google now, you can switch this transaction and buy it from a reseller. Even if you have already purchased it from another reseller, you can still transfer it to Support4u and enjoy our services. The process only requires a “transfer token” to authorise us to transfer your G Suite billing. Please refer to the Google link “Transfer to a Partner” for more information.